Our Energy’s customer care center is available by phone or email Monday through Friday. Customers can also use dedicated email addresses for customer service, billing, and complaints to submit their requests. The company does not handle utility requests but maintains contact information for local utility providers in case of service issues. Our Energy also engages with customers via Facebook, Twitter, LinkedIn, and Google+.
And just like with any plan, it’s worth it to do the math to see how different scenarios will affect your bill. Take, for example, a home in Sweetwater that uses about 1,000 kWh of energy per month, and is interested in the Texas Essentials 12 plan. Zero percent renewable energy is the cheapest option — but by committing to a $5 monthly charge for its 100 percent “JustGreen” option, it’s actually cheaper than the 60 percent hybrid renewable option.
4Change Energy is a Texas electricity provider built on decades of industry experience, innovation and inspiration. It was founded on the idea that electricity should be affordable and contribute to where you live, which is why we’re committed to helping our neighbors in need through charitable contributions. Tell us which of our four organizations you want to support and we’ll make a contribution on your behalf. It’s that simple.
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Customers of Our Energy can pay their bills, review energy usage, and read knowledge documents through their online accounts. Each bill available through an online account details charges, historical usage, and contract details. To establish an account, a customer needs an account number, zip code, email, and login information. The company’s Quick Pay option allows a user to input account number, zip code, and phone to expedite bill payments.