The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Before you switch providers, you’ll need to determine whether you’re under a contract with your current provider, and if so, how long you have left on your contract. You can usually find this information by looking at your electricity bill or by calling your energy provider. If you choose to switch before your contract is up, your current contract may outline an early termination fee. However, according to the Public Utility Commission of Texas, customers can switch providers without paying an early termination fee if they schedule the switch no earlier than 14 days before their current plan expires. When you change providers, you’ll be able to indicate the date you want the switch to occur.
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Most of the nation has to make do with a designated provider, usually a longtime utility. However, much of our state is a competitive market, meaning residents can choose among a collection of Texas energy providers that serve their neighborhoods. With that freedom of choice, you have more control over your energy rate. When you compare Texas energy providers, you could end up with a company and plan that's a better fit for your household.
Maybe you're still stuck between 2 companies and you're looking for those tiny additional touches that make all the difference in the world. Only a small handful of Texas electricity companies offer a rewards program for their customers. Some of these rewards programs only offer one or two options, while there may be another company that offers you multiple options when it comes to your rewards.
Champion Energy’s growth is driven by competitive, straightforward pricing and a reputation for maintaining the highest levels of satisfaction with its customers. In fact, Champion Energy has ranked “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power for 5 out of the last 6 years. Choose Champion Energy and get straightforward pricing, 24/7 customer care and Smart Track weekly usage reports.
Champion Energy’s growth is driven by competitive, straightforward pricing and a reputation for maintaining the highest levels of satisfaction with its customers. In fact, Champion Energy has ranked “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power for 5 out of the last 6 years. Choose Champion Energy and get straightforward pricing, 24/7 customer care and Smart Track weekly usage reports.
As they’re advertised, the Digital Discount plan appears to save you $4 — but only if you use 32 percent of your energy on the weekends, which is the stat Reliant used to create the average price it advertises. Say you often travel for business during the week, and are only home cranking the air conditioner on weekends. If your energy use skews to 55 percent weekend use (for Reliant, that means 8 pm on Friday through 12 am Monday), suddenly Truly Free Weekends becomes a much better deal.
At ElectricityPlans.com you can shop and compare “Free Electricity at Certain Times” from the most reputable electricity providers in the state. There are one-year and two-year term versions of these time of use electricity plans. ElectricityPlans.com outlines all of the necessary plan details for each free time plan so that the consumer can make an informed decision about which plan best fits their needs.

CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
Since 2002, Amigo Energy has been one of the best electric companies in Texas. Not only that, but more recently we’ve received far fewer Public Utilities Commission of Texas (PUC) complaints than most other large residential electricity providers across the state.2 In fact, our customer service gets even better over the phone because our call-in customers have yet to file a PUC complaint this year.3 This ain’t our first rodeo—with over 15 years of experience and a track record of reliable service, you can trust Amigo Energy as your retail electricity provider.
†Offer is available to Texas residential customers who enroll using the Promotion Code “NIGHTSFREE”. Plan bills a monthly Base Charge, an Energy Charge, and passes through Utility Transmission and Distribution delivery charges. Energy Charges for usage consumed between 9pm and 7am each day is credited back on your bill. The utility charges, including delivery charges for night time hours, are passed through at cost and aggregated on your bill. See Electricity Facts Label for details.
In this free market competing electricity retailers buy electricity wholesale from private power generators to sell at retail to around 85% of Texas residents. The partnership between generators and retailers is governed by the Electric Reliability Council of Texas, or ERCOT, which attempts to balance the power grid’s electricity supply and demand by purchasing small amounts of electricity at 15-minute intervals throughout the day.
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