Fixed-rate plans: Fixed-rate plans give customers more stability for their monthly energy bills because the rate a customer signs up with is the rate he or she pays for the length of the plan’s contract. Most fluctuation comes with usage, though transmission and delivery charges and local fees also can change.. Because a fixed-rate plan sometimes spans two-three years, these plans often require a customer credit check and can include early cancellation fees. Fixed-rate plans, because of the continuing market volatility, probably are the best choice for many consumers.
Our Energy’s customer care center is available by phone or email Monday through Friday. Customers can also use dedicated email addresses for customer service, billing, and complaints to submit their requests. The company does not handle utility requests but maintains contact information for local utility providers in case of service issues. Our Energy also engages with customers via Facebook, Twitter, LinkedIn, and Google+.